Refund & Cancellation Policy
Last updated: 7/6/2026
This Refund and Cancellation Policy explains our position on refunds, how to cancel your subscription, and your rights as a customer of Bjorn Kreativ.
Quick Summary: A paid subscription gives you immediate access to a digital service, so all subscription fees are final and non-refundable. You can cancel anytime — cancellation stops future renewals and your access continues to the end of the current billing period.
1. All Sales Final
A paid BJÖRN subscription gives you immediate access to a digital service. When you start a paid plan, you are paying for access to the BJÖRN platform for that billing period, and all subscription fees are non-refundable. We do not offer refunds for partial use, unused time, change of mind, or lack of use.
2. Your Own AI Usage
BJÖRN runs on your own AI provider account (for example, your Anthropic/Claude API key). Any generation you run is processed through, and billed by, your provider account. Your BJÖRN subscription covers access to the BJÖRN software only; it does not include AI usage charges, which you control and pay directly to your provider. Charges billed by your AI provider are not part of your BJÖRN subscription and are outside our control.
3. Subscription Cancellations
How to Cancel
You can cancel your subscription at any time through:
- Account Settings: Log in and go to subscription management
- Email: Send a cancellation request to support@getbjorn.ai
- Phone: Call 778-488-0418 during business hours
When Cancellation Takes Effect
When you cancel, your subscription stops renewing and your access continues until the end of your current billing period. You are not charged again after cancelling. We do not provide partial or prorated refunds for the remainder of a billing period.
After Cancellation
- You receive email confirmation of the cancellation
- Access to paid features ends when the current period expires
- Your data is retained according to our Privacy Policy
- You can reactivate your subscription at any time
4. Billing Errors
While subscription fees are non-refundable, we will always correct genuine billing problems. Contact us promptly if you believe you were affected by:
- A duplicate charge
- An unauthorized charge
- A charge that does not match the plan you selected at checkout
We review these promptly and reverse any charge that resulted from a genuine error on our side.
5. Chargebacks and Disputes
If you have a concern about a charge, please contact us first — we will work with you to resolve it directly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account pending resolution.
6. Consumer Rights
Nothing in this policy limits or removes any rights you may have under applicable consumer-protection law in your province, state, or country of residence. Where the law grants you a mandatory cooling-off, withdrawal, or refund right, that right applies in addition to this policy.
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated effective date, communicated by email for material changes, and will not retroactively affect completed transactions.
8. Contact Information
For cancellations, billing questions, or concerns:
Bjorn Kreativ
151 15th St East
North Vancouver, BC V7L 0G9
Canada
Email: support@getbjorn.ai
Phone: 778-488-0418
Response Times: Email inquiries within 24 hours · Cancellation and billing requests within 3–5 business days.